CHAPTER 12 (MGT300)

Integrating the Organization from End to End – Enterprise Resource Planning
  • ·       At the heart of all ERP systems is a database, when a user’s enters or updates information in one module, it is immediately and automatically updated throughout the entire system
  • ·       ERP systems automate business process


·      
The Evolution of ERP



Integrating SCM, CRM and ERP
  • ·       SCM, CRM and ERP are the backbone of e-business
  • ·       Integration of these applications is the key to success for many companies
  • ·       Integration allows the unlocking of information to make it available to any user, anywhere, anytime
  • ·       SCM and CRM market overviews

  • ·       General audience and purpose of SCM, CRM and ERP


·
Integration Tools
  • ·       Many companies purchase modules from an ERP vendor, and SCM vendor, and a CRM vendor and must integrate the different modules together
  • -        Middleware- several different types of software which sit in the middle of and provide connectivity between two or more software applications
  • -        Enterprise application integration (EAI) middleware- packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from a multiple vendors

Enterprise Resource Planning (ERP)
  • ·       ERP systems must integrate various organization processes and be:
  •       Flexible
  • -        Modular and open
  • -        Comprehensive
  • -        Beyond the company
  • ·       ERP solutions are growing because:
  • -        ERP is a logical solution to the mess of incompatible applications that had sprung up in most businesses
  • -        ERP addresses the need for global information sharing and reporting
  • -        ERP is used to avoid the pain and expense of fixing legacy systems

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