CHAPTER 14 (MGT300)

CREATING COLLABORATIVE PARTNERSHIP

Teams, Partnership and Alliances

·       Organizations create and use teams, partnership and alliances to:
-        Undertake new initiatives
-        Address both minor and major problems
-        Capitalize on significant opportunities
·       Create teams, partnership and alliances both internally with employees and externally with other organizations
·       Collaboration System- supports the work of teams by facilitating the sharing and flow of information
·       Organizations form alliances and partnership with other organizations based on their core competency
-        Core competency- an organizations key strength, a business function that it does better than any of its competitors
-        Core competency strategy- organizations chooses to focus specifically on its core competency and forms partnership with other organizations to handle nonstrategic business processes
·       Information technology can make a business partnership easier to establish and manage
-        Information partnership- occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer

Collaboration Systems

·       Two categories of collaboration
1.    Unstructured collaboration (information collaboration)
2.    Structured collaboration (process collaboration)
·       Collaboration systems include:
-        Knowledge management system
-        Content management system
-        Workflow management system
-        Groupware system

Knowledge Management Systems

·       Knowledge management (KM)- involves capturing, classifying, evaluating, retrieving and sharing information assets in a way that provides context for effective decisions and actions
·       Knowledge management system- supports the capturing and use of an organizations “know-how”

Explicit and Tacit Knowledge

·       Explicit knowledge- consists of anything that can be documented, achieved and codified often with the help of IT
·       Tacit knowledge- knowledge contained in people’s head
·       The following are two best practices for transferring or recreating tacit knowledge
-        Shadowing
-        Joint problem solving

  Reasons why organizations launch knowledge management programs



KM Technologies
  • ·       Knowledge management systems include:

-        Databases
-        Expertise tools
-        E-learning applications
-        Discussion and chat technologies
-        Search and data mining tools

KM and Social Networking
  •  Social networking analysis- a process of mapping a groups contacts to identify who knows whom and who works with whom

Content Management
  • ·       Content management system (CMS)- provides tools to manage the creation, storage, editing and publication of information in a collaborative environment
  • ·       CMS marketplace include:

-        Document management system
-        Digital asset management system
-        Web content management system

Working WIKIS
  • ·       Wikis- Web-based tools that make it easy for users to add, remove and change online content
  • ·       Business wikis- collaborative web pages that allow users to edit documents, share ideas or monitor the status of a project

Workflow Management Systems
  • ·       Workflow- defines all the step or business rules from the beginning to end required for business process
  • ·       Workflow management systems- facilitates the automation and management of business processes and controls the movement of work through the business process
  • ·       Messaging-based workflow system- sends works assignments through and e-mail system
  • ·       Database-based workflow system- stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document

Groupware Systems
·       Groupware technologies



·       Groupware- software that supports team interaction and dynamics including calendaring, scheduling and videoconferencing

Videoconferencing
  • ·       A set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmission simultaneously

Web Conferencing
  • ·       Blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected Web site

Instant Messaging
  • ·       Type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the internet



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