MGT NOTES

Organizational Structures that Support Strategic Initiatives Organizational employees must work closely together to develop strategic initiatives that create competitive advantage Ethics and security are two fundamental building blocks that organizations must base their businesses upon IT Roles and Responsibilities Recent IT-related strategic positions: Chief Information Officer (CIO), Chief Technology Officer (CTO), Chief Security Officer (CSO), Chief Privacy Officer (CPO), Chief Knowledge Office (CKO). Chief Information Officer (CTO) - oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives Chief Technology Officer (CTO) - responsible for ensuring the throughput, speed, accuracy, availability and reliability of IT Chief Security Officer (CSO) - responsible for ensuring the security of IT systems Chief Privacy Officer (CPO) - responsible for ensuring the ethical and legal use of information Chief Knowledge Office (CKO) -

Measuring the Success of Strategic Initiatives Key performance indicator - measures that are tied to business drivers.  Metrics are detailed measures that feed KPIs Efficiency and Effectiveness Efficiency IT metric- measures the performance of the IT system itself including throughput, speed and availability. Effectiveness IT metric- measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.  Bench marking - Base lining Metrics  Benchmarks- baseline values the system seeks to attain Bench marking- a process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance.  The Interrelationships of Efficiency and Effectiveness IT Metrics Efficiency IT metrics focus on technology and include throughput, transaction speed, system availability, information accura

Strategic Initiatives for Implementing Competitive Advantages Organizations can undertake high-profile strategic initiatives including: Supply Chain Management (SCM) Customer Relationship Management (CRM) Business Process Reengineering (BPR) Enterprise Resource Planning (ERP) Supply Chain Management - involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.  Four basic components of supply chain management include: Supply chain strategy - strategy for managing all resources to meet customer demand Supply chain partner - partners throughout the supply chain that deliver finished products, raw materials and services Supply chain operation - schedule for production activities Supply chain logistics - product delivery process Customer Relationship Management - involves managing all aspects of a customer's relationship with an organization to increase cu